The latest IT division reports have shown that 90% of successful delivery was achieved during the last quarter of 2015 with a high level of overall customer satisfaction Matrix management model The division historically operated in a very hierarchical, “Silo” based structure which resulted in lack of information flow.
Between groups or parts of the division and limited the interactions between members of different branches of the division, thus leading to reduced productivity. The IT division introduced a Matrix management model to provide a flexible management structure that allows the division to be more adaptive to change and uncertainty.
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